Privacy Notice

Last updated: 19 October 2026

1. Who we are

Forever Loved at Home – Pet Euthanasia is a trading name of Leiras Veterinary Services, operated by Leonardo Leiras MRCVS, RCVS Advanced Practitioner in Small Animal Emergency and Critical Care.

Leonardo Leiras is responsible for deciding how and why personal information is used for the purposes of this service.

For questions about this notice or how your personal information is handled, contact info@foreverlovedathome.co.uk.

2. What information we collect

Depending on your enquiry and the service you request, we may collect:

• Contact details: your name, address, telephone number and email address.
• Pet and clinical information: your pet’s name, species, breed, age, medical history and condition, where relevant to providing veterinary care and maintaining clinical records.
• Consent and service records: completed consent forms, electronic signatures, booking details, instructions and records of the veterinary service provided.
• Payment and accounting information: invoices, payment records, refunds and other information needed for financial administration.
• Communications and feedback: emails, messages, telephone notes, feedback and correspondence about your enquiry or appointment.
• Technical website information: technical information and visitor statistics collected through our hosting and analytics services.

Information about an animal is not automatically personal data under data protection law. However, information about your pet may be linked to you as an identifiable owner and handled as part of your client and clinical records.

3. How we use your information

We use personal information to respond to enquiries; arrange appointments and provide home-visit veterinary services; assess your pet’s circumstances and maintain clinical records; obtain and record consent; arrange cremation or other aftercare when requested; issue invoices and manage payments; contact you after appointments as part of our routine follow-up service; meet legal, regulatory, professional and accounting obligations; manage complaints or legal claims; and operate, secure and maintain our website and business systems.

4. Our lawful bases for using your information

Depending on the purpose, we may rely on one or more of these lawful bases:

• Contract and steps before entering into a contract: where processing is necessary to respond to your request, arrange an appointment, provide the service or manage payment.
• Legal obligations: where we need to maintain records or comply with applicable legal, regulatory, professional or accounting requirements.
• Legitimate interests: where processing is necessary for legitimate business purposes, such as administering our service, maintaining records, obtaining feedback, understanding website usage or dealing with complaints, provided these interests are not overridden by your rights and interests.
• Consent: where we specifically rely on your consent for a particular activity.

The appropriate lawful basis depends on the purpose of the processing. We do not treat consent to veterinary care as consent to every other use of personal information.

5. Consent forms and electronic records

We use Jotform for consent and enquiry forms. Completed consent forms are stored in both Jotform and Microsoft OneDrive.

Information submitted through these forms may include your contact details, information about your pet, consent records and other details needed to arrange and document veterinary care. We also maintain electronic business records across multiple systems, which may include clinical notes, correspondence and financial information.

We take reasonable steps to protect this information and limit access to people who need it for appropriate business purposes.

6. Payments

We accept payment by bank transfer, cash and Stripe. We maintain payment and accounting records as needed to administer our services and meet applicable financial and legal obligations.

Where you pay through Stripe, the payment is processed using Stripe’s payment services. Stripe may process personal information in accordance with its own privacy notice and applicable terms. We do not intend to collect or retain full payment card details ourselves.

7. Who we share your information with

We do not sell your personal information. Where necessary for the service or another lawful purpose, we may share relevant information with:

• Pet crematoria and aftercare providers, when you ask us to arrange cremation or related services.
• Other veterinary practices or veterinary professionals, where necessary for continuity of care and where an appropriate lawful basis applies.
• Business and technology service providers supporting electronic forms, record storage, website hosting, analytics, accounting and payment processing.
• Professional advisers or relevant authorities, where necessary to obtain advice, meet legal obligations or deal with a complaint or legal claim.

We aim to share only the information necessary for the relevant purpose and take appropriate steps to protect it.

8. How we store and protect your information

We maintain electronic business records across multiple systems, including Jotform and Microsoft OneDrive for consent forms. Records may include client contact details, clinical information, consent forms, correspondence and accounting information.

We take reasonable steps to protect personal information against unauthorised access, loss, alteration or disclosure. Access to records should be limited to those who need the information for legitimate purposes.

Our service providers may process information in different locations, subject to their terms and applicable data-protection requirements.

9. How long we keep your information

We retain clinical records and related consent records for seven years, subject to any longer period required by applicable law, professional obligations or our professional indemnity insurance arrangements.

Records relating to veterinary medicines are retained for at least the periods required by the Veterinary Medicines Regulations.

Financial and accounting records are retained for the periods required by applicable tax and accounting law.

Other personal information, including enquiries and correspondence, is retained only for as long as reasonably necessary for the purpose for which it was collected, taking account of applicable legal obligations and the need to resolve complaints or legal claims. We securely delete or dispose of information when it is no longer required.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request a copy of certain information in a portable format, where the legal conditions apply.
• Withdraw consent where we rely on consent as the lawful basis.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to meet legal or professional obligations.

To exercise your rights, contact info@foreverlovedathome.co.uk. We may need to verify your identity before responding.

11. Complaints

If you have concerns about how we use your personal information, please contact info@foreverlovedathome.co.uk so we can try to resolve them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk/make-a-complaint.

12. Links to other websites

Our website may link to external websites, including crematoria and other service providers. Their own privacy notices and practices apply when you visit those websites. We are not responsible for the privacy practices of external websites.

13. Website analytics and cookies

Our website is hosted by IONOS and uses IONOS SiteAnalytics to obtain statistics about website visits and help us understand and improve the website.

According to IONOS, SiteAnalytics uses tracking pixels or server log files and does not use cookies. The information collected may include the pages or files requested, the referring website, browser type and version, operating system, device type, time of access and IP address in anonymised form.

IONOS states that this information is collected for statistical analysis and technical optimisation of the website.

We do not intentionally use Google Analytics or advertising-tracking tools. We will update this notice if the technologies used on the website change.

14. Changes to this notice

We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on our website with its updated date.